@leemacca wrote:
Hi all. recently changed to voneus from sky broadband as they cannot provide fibre in my area. All was going well with connection etc...However my mini box seems to be losing connection multiple times a day.
I have just put in a Tp Link wifi extender in the room. Not sure if this could be causing the issue. Or its as the edge of the range of the new router. No issue with phones, tablets etc.. in the room
Hi @leemacca
Sky Q minis if using WiFi will not connect to 3rd party WiFi Extenders; they will only connect to Q WiFi (Sky router, Main Q box or Sky Q booster)
Certainly the TPLink could be confusing the Mini connection.
With the Extender switched off First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).
Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.
If you get the mini connected you could try switching the extender back and/or moving it.
