lost the sky q interface

[mith75]

as of yesterday i have lost all sky tv channels and the sky interface so nothing comes up when home button pushed.  changed batteries on remote and reset off/on a number of times.  Nothing helps.  cannot factory reset as cannot get into sky interface settings ? 

[Chodley · Accepted solution]

Done a remote reset ? Hold down 7&9. After the remote flashes, hold down 1&3 to also reset the TV infrared controls.

[Quoman7]

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@mith75 wrote:

as of yesterday i have lost all sky tv channels and the sky interface so nothing comes up when home button pushed.  changed batteries on remote and reset off/on a number of times.  Nothing helps.  cannot factory reset as cannot get into sky interface settings ? 

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Hi @mith75 Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

[mith75]

thank you

the 7 and 9 worked