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Discussion topic: lost sky recordings

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This message was authored by: colinm2

lost sky recordings

hi today i switched on and had problems with remote control as it took me to sky settings set up. had to ring sky for assistance.as would not move from screen . i  finally got it working. however later that day when switched the tv on again, it kept loosing broadband connection, despite entering password in. i had again had to ring sky  and when then fixed after  refresh all my apps  and rebooting, it appears  my saved recordings have disappeared. from similar post it appears in march 2025 people have had the same problems. when asked sky assistant they couldnt assist or explain why lost.  ive tried rebotting sky q box as suggested but no sign of recordings. ive saved five shows i wanted to keep. is my sky q box on its way out? 

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This message was authored by: Mr+Flibbles+86

Re: lost sky recordings

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

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