internet dropping out

[angie10]

Does anyone have any problems with wifi during the night? Constantly having no internet connection between 2am and 5 am. Have rebooted router numerous times to no avail.  Tried to reach customer service but gave up!.Any help would be appreciated. Thanks.

[cookiemonsteruk]

@angie10 

Do you have sky q that acts as a mesh .  If so the timings may be due to the sky tv box having eco mode on

[angie10]

do i have to turn eco mode off on all of my sky q boxes in order for my internet to not keep dropping? if so what option would this be? thanks 

[cookiemonsteruk]

@angie10 

Turn it off as below on the main box

https://www.sky.com/help/articles/using-the-standby-settings

I am not sure if it has to be done on the mini boxes as well but will bump this onto the sky q forum

[cookiemonsteruk]

@angie10 

@nigea99 does eco mode just need turned off on the main q box or minis as well. Thanks👍

[nigea99]

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@cookiemonsteruk wrote:

@angie10 

@nigea99 does eco mode just need turned off on the main q box or minis as well. Thanks👍

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The eco mode setting & altetnatives are  box independent so need setting on each box 

[cookiemonsteruk]

@angie10 

Apparently eco mode needs set to none on the main box and the minis as well

[angie10]

thank you both for the help, will see how it goes tonight. 

[cookiemonsteruk]

@angie10 

Drop us a wee line in the morning if it doesn' 👍

[Laing1]

@angie10 @cookiemonsteruk it's best to turn eco off on all the boxes and have them all set to the same setting either active or none 

[Chodley]

Do you mean all internet access or internet access on the Sky Q boxes?