i still have not received my sky Q box and the engine keeps cancelling my set up date

[Lynne21]

i still have no sky Q box and i should be set up today and the engine keeps cancelling my set up 

[Daniel0210]

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@Lynne21 wrote:

i still have no sky Q box 

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@Lynne21 

The engineer brings the Sky Q box, remote, cables and any mini boxes with them along with a dish if you haven't already got one. 

[Lynne21]

thank you for letting me know 

[Daniel0210]

@Lynne21 

Your duplicate post has been removed. 

In relation to your cancelled set up what have Sky said when you've asked them about this? 

[Lynne21]

they said they were coming today but nothing from them same as last month they said they were coming and nothing do you if they ring when they are on way to let you no please 

[Daniel0210]

@Lynne21 

You need to contact Sky and ask them why they did not attend today. 

[nigea99]

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@Lynne21 wrote:

they said they were coming today but nothing from them same as last month they said they were coming and nothing do you if they ring when they are on way to let you no please 

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I am sorry to hear that you have had a second missed appointment - expecially if you have had to wait so long for the rechedule.

Although I do not know home much the team at SKY that we can escalate to can help,  I have escalated your post to them  who, hopefully, will be in touch to let you know if & how they may be able to assist.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[Greenfingers001 · Accepted solution]

Thanks for escalating this. We’ve sent @Lynne21  an invite to chat.

[Tom-W19]

Hi @Lynne21 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Lynne21]

hi i think they coming out on the first to install everything i live in a top flat so i am going to put a sign on the front door so they no this time all should go well

[Lynne21]

i am still not concerned 

[Lynne21]

i am still waiting 

[Daniel0210]

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@Lynne21 wrote:

i am still waiting 

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@Lynne21 

For what? You've just said they are hopefully coming on the 1st.