error message saying insert your view card correctly

[JWarwick1]

every time I put sky tv on it asks me to insert my viewing card corretlt chip facing up etc

it is in correctly so I switch box off at the mains then back on and it resets itself

it is also affecting the other 2 mini boxes we have when this occurs

HELP!!!!!!!!!

[Mr+Flibbles+86 · Accepted solution]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[oldfella]

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@JWarwick1 wrote:

every time I put sky tv on it asks me to insert my viewing card corretlt chip facing up etc

it is in correctly so I switch box off at the mains then back on and it resets itself

it is also affecting the other 2 mini boxes we have when this occurs

HELP!!!!!!!!!

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Hi @JWarwick1 

First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it.
Push it fully in and it will pop out slightly enough so you can remove it.
Take it out and give the chip a gentle wipe with a damp lint free cloth or E-cloth.
Ensure that it completely dry before you reinsert it chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.
If you are satisfied that it is in correctly
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Mal1k+Sah1b]

I am facing the same problem, what do I do?