engineer has taken my remote

[Abigaill93]

Hi I had an engineer come today to fit a new sky Q box as mine was broke, and the engineer has taken the new sky remote with him amd not realised as he just packed up eveything in box & left. After he left we went straight out I have only got in and tried to look for remote.

[oldfella]

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@Abigaill93 wrote:

Hi I had an engineer come today to fit a new sky Q box as mine was broke, and the engineer has taken the new sky remote with him amd not realised as he just packed up eveything in box & left. After he left we went straight out I have only got in and tried to look for remote

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Hi @Abigaill93 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Regarding your remote.

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?