@mazza2112 wrote:
i have two different wifi names in my house, ie--i have virgin wifi in living room--and netgear wifi in my bedroom. these are hard wired by an ethernet lead, reason being my main wifi signal from living room is poor anywhere else in my house. i have had sky q before and it did not work as they said i have two conflicting wifi signals. even when we hard wired the main sky q box to the mini box by ethernet it would still not work.this was around 5 years ago, have there been any technical advances to sky q that would make this work now .tia
Hi @mazza2112
Multiple WiFi Networks can always cause connectivity issues. However if all boxes are connected by Ethernet to your router (either directly or through simple unmanaged Ethernet switches) you can then switch off all Q box WiFi. If you can do this in your setup then you will have no connectivity problems with Q.
Start with main Q box and first carry out a Network reset with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router (or Sky router if on Sky Broadband). Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
As soon as it connects go into the Q box hidden menu and turn off WiFi.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.
Repeat the network reset on any minis in the Mini Home menu with the Ethernet connected. Again do not do any WPS and just wait for it to connect.
Once it is connected go into the mini hidden menu (same procedure as above) and turn off both bands of WiFi. Confirm before exit.
