connect additional sky q box

[Mike7471]

I have paid for an extra Sky Q mini box which arrived today. I have managed to connect it to the internet and upgraded the software but the screen says "Maximum number of SkyQ mini boxes already in use". I only have a main box, an additional mini box and now this third one. Can't get through to sky and there is no help guide. Any help welcome please. 

[nigea99 · Accepted solution]

hi @Mike7471 

What is the hardware version of your main box ?

Home - Settings - System Info - Hardware Version

If it is 32Cxxx then you have an older 1TB non-UHD Box which can only support 1 mini box

[Mike7471]

Thanks for the fast reply. Sadly, it's a 32C :-(. Such a pity Sky does not tell you that when you order from them. I assume I now need to upgrade the hardware or out the other in standby mode when I want to use the 3rd one? Thanks again for your help!

[nigea99]

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@Mike7471 wrote:

Thanks for the fast reply. Sadly, it's a 32C :-(. Such a pity Sky does not tell you that when you order from them. I assume I now need to upgrade the hardware or out the other in standby mode when I want to use the 3rd one? Thanks again for your help!

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hi @Mike7471 

yes, unfortunately they charge for an upgrade.  

BTW All other main boxes still only support a max of 2 active minis

[Mike7471]

Where do I go to find a link to buy an upgrade to the 2TB box to allow me to use two Mini Q boxes?

[nigea99]

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@Mike7471 wrote:

Where do I go to find a link to buy an upgrade to the 2TB box to allow me to use two Mini Q boxes?

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hi @Mike7471 

Unfortunately the online (on box/web etc.) links were removed a couple of years or so ago when there was a shoratge of 2TB HDR boxes and have never been re-instated. 

Thus you will need to call. If you need a number then:

If you have the MY SKY app I think you may be able to find a number there - especially if you are a SKY VIP member

If not go this page & scroll to the bottom and expand the link need more help & scroll down

https://www.sky.com/help/home

If you have SKY Mobile or SKY Talk land line then I think you can also call 150