cancelled sky

[flannery]

i have canceled sky today after 25 yrs i had sky city fibre installed 2 days ago but the password on the back of the router is not correct when putting it into my desktop computer, i have phoned sky up a number of times today but no one could help me to solve my problem, so i have had no option but to change to bt. what can you do. 

[ozsat]

You can always perform a factory reset of the router which will reset to the details on the router - but too late now I guess.

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@flannery wrote:

i have canceled sky today after 25 yrs i had sky city fibre installed 2 days ago but the password on the back of the router is not correct when putting it into my desktop computer, i have phoned sky up a number of times today but no one could help me to solve my problem, so i have had no option but to change to bt. what can you do. 

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[flannery]

i am still with sky i have got the password at the back of my hub what's the point of doing any reset  none of the people at sky said to reset 

[Invisiblename]

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@flannery wrote:

i am still with sky i have got the password at the back of my hub what's the point of doing any reset  none of the people at sky said to reset 

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Surely worth a try (and I'm not sure why you've posted in the Sky Q forum)

[flannery]

• i have got sky q 

[Invisiblename]

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@flannery wrote:

• i have got sky q 

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Now I'm confused! You say that you've cancelled Sky and gone over to BT.... for Internet or TV??

[flannery]

• bt for everything because the sky city fibre hub password will not connect to my computer says can't connect to this network 

[MightyQuinn]

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@flannery wrote:

what's the point of doing any reset

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Hi @flannery   A factory reset will reset the password to the password written on the hub. Knowing Sky, the hub may have been used, and the previous person changed the password.

[flannery]

i never thought of that, I might reset it tomorrow but is it safe to reset on a supposing new hub. 

[TimmyBGood]

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@flannery wrote:

 is it safe to reset on a supposing new hub. 

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Yes.

[flannery]

i am now staying with sky, none of the sky advisors said to reset my hub. I still can't log in to the admin page with password. I am on the internet just leave it like that I guess.