02 Nov 2024 02:11 PM
My SkyQ remote buttons are not working the following ones are:
Record Button
Volume Change
Mute
Info button
Channel Change.
All other buttons are working fine with no issue, i have changed the batteries plus cleaned out the buttons. I have done a reset of my box and done a reset of the remote but doing the buttons but it is still not working.
I called Sky to get this sorted but they could not and were meant to be sending a replace remote but have not heard anyrhing.
any suggestions?
02 Nov 2024 02:24 PM
Posted by a Superuser, not a Sky employee. Find out more
@Gashead12 wrote:
My SkyQ remote buttons are not working the following ones are:
Record Button
Volume Change
Mute
Info button
Channel Change.
All other buttons are working fine with no issue, i have changed the batteries plus cleaned out the buttons. I have done a reset of my box and done a reset of the remote but doing the buttons but it is still not working.
I called Sky to get this sorted but they could not and were meant to be sending a replace remote but have not heard anyrhing.6
any suggestions?
Hi @Gashead12
Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?
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