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Discussion topic: No satellite signal or access to apps/ on demand

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This message was authored by ColleenQ This message was authored by: ColleenQ

No satellite signal or access to apps/ on demand

Getting an error message saying I don't have satellite signal. I am waiting to have some trees removed that are blocking my sky dish. Up until now I have had access to apps, recordings and on demand. I have tried software updates (which don't seem to complete), rebooting sky q box, reseating all cables at sky q box and my sky broadband connection is fine.

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This message was authored by nigea99 This message was authored by: nigea99

Re: No satellite signal or access to apps/ on demand

Posted by a Superuser, not a Sky employee. Find out more

@ColleenQ wrote:

Getting an error message saying I don't have satellite signal. I am waiting to have some trees removed that are blocking my sky dish. Up until now I have had access to apps, recordings and on demand. I have tried software updates (which don't seem to complete), rebooting sky q box, reseating all cables at sky q box and my sky broadband connection is fine.


hi @ColleenQ 

 

Unfortunately after a while without a Satellite signal the SKY Q box, also, stops working for playing recordings or access to apps - this is because it needs a periodic 'Keep alive' signal that is only sent via the Satellite

 

Thus you need  the Satellite signal restored to be able to use again

 

You can use SKY Go on a phone/tablet /PC/ Xbox etc if you have one  

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