act of god

[Smiths76]

we are losing signal everynight with the sky and the internet drops also saying were connected with no internet  contacted sky and basically told its an act of god and suck it up your still expected to pay your bill

[PandJ2020]

---

@Smiths76 wrote:

your still expected to pay your bill

---

Well, yes.  You cannot just stop paying - without consequences.

However, can you explain your issue a bit clearer?  I assume you are referring to your Q box dropping connection to your router?

[Chodley]

I am not convinced deities get involved in the 2.4GHz frequency range.

[Smiths76]

the internet goes off everynight so we have no internet and the satelite signal drops and wh get no channels  im not paying a penny ive had no service  and there response was its an act of god  [content removed]

Moderator note: language removed

[Daniel0210]

---

@Smiths76 wrote:
 im not paying a penny ive had no service  

---

@Smiths76 

Billing continues, even with a fault. If you don't pay Sky will add late payment fees, restrict your services therefore you won't be able to talk to Sky, and they will pass the debt to a debt collection company affecting your credit score so not a wise move. 

[Chodley]

---

@Smiths76 wrote:

the internet goes off everynight so we have no internet and the satelite signal drops and wh get no channels  im not paying a penny ive had no service  and there response was its an act of god  so prove he exists cus its bulls

---

the internet goes off every night? For alll devices? Are they all wifi or any wired?

[Smiths76]

wifi and wired 

[Smiths76]

im not paying for a service im not getting they have ignored all  requests for a call back all emails and when we finally get through told its an act of god  ive already escalated the complaint and will seek legal advice if needed 

[PandJ2020]

---

@Smiths76 wrote:

im not paying for a service im not getting

---

You are free to ignore any advice here - I would not recommend withholding payment as this doesn't trigger the response you are hoping for.

Continue down the complaint route and ask for a deadlock letter if no result.

[Chodley]

---

@Smiths76 wrote:

im not paying for a service im not getting they have ignored all  requests for a call back all emails and when we finally get through told its an act of god  ive already escalated the complaint and will seek legal advice if needed 

---

A lawyer would probably find that the contract is pretty watertight and you are going to stitch yourself up. Push the complaint by all means.

Sounds like there is something wrong with your router or physical connection if ethernet connected devices are going down. What happens to the router and have you tried another, just out of interest?

also - try leaving the Q disconnected for a night. It's been known to flood the network and worth eliminating from enquiries.

[Smiths76]

customer service said its an act of god nothing we can do so where in the contract does it say any faults to router or satelite signal are an act of god would you sign a contract that stated this he would not pass us on to a supervisor or manager 

[KevNewMedia]

Hi @Smiths76 

Thank you for using the Sky Community.

I'm sorry to hear you've been having problems.  I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Smiths76]

i was rold someone would be in touch in 48hrs friday and its now monday 

[Daniel0210]

@Smiths76 

Whatever you were told previously was not connected to a chat invite with the forums Messaging Team which has now been requested. 

[Smiths76]

sky have shown little interest in our problem so we just want to cancel now