Youtube app

[StanNedev]

Hi there, my sky Q doesn't work properly. Youtube app stack and doesn't matter how many times check the connection or restart the box problem is here. Picture freezing. Software version is latest. 

That's not working

[Chodley]

Stack? Do you mean stuck?

Have you done a settings reset as a fairly safe, doesn't delete anything, first attempt at a fix?

Method described by @oldfella here;

https://helpforum.sky.com/t5/Sky-Q/Reset-sky-Q-main-box/m-p/4451175

[Laing1]

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@StanNedev wrote:

Hi there, my sky Q doesn't work properly. Youtube app stack and doesn't matter how many times check the connection or restart the box problem is here. Picture freezing. Software version is latest. 

That's not working

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@StanNedev if @Chodley suggestion doesn't work

you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh

[StanNedev]

Thanks all for your reply. Stuck, right phone repear everything. I have booked engineer for tomorrow. Nothing happened with reset. Long time ago show me Sky Deuchland on display when sistem starting 😉