11 Sep 2024 09:13 AM
Been following this I'm connected via Ethernet and have same issue. Work around is ff/rew play works but is somewhat annoying seems like a sky issue to me. I've a smart tv and the YT app doesn't have this issue.
11 Sep 2024 12:19 PM - last edited: 11 Sep 2024 12:21 PM
Posted by a Superuser, not a Sky employee. Find out more
@psburley16 wrote:Been following this I'm connected via Ethernet and have same issue. Work around is ff/rew play works but is somewhat annoying seems like a sky issue to me. I've a smart tv and the YT app doesn't have this issue.
I just waited and it fixed itself each time in about 10seconds. Fine on a video review about bike computers, not so good at a critical dialogue moment in a multi-oscar winning movie.
It can be a Google issue and still only affect their app implementation on Sky Q because of device specific differences.
11 Sep 2024 04:00 PM
Further to @Chloe-W22 's post my boxes have been updated to Q270.000.10.02.
Too soon to tell if the crashing to UI issue has actually been fixed although I only ever had this problem a couple of times , albie both quite recently, whereas the "sound drop - loading" issue is now pretty much 100% of the time.
If Sky / Google are struggling to replicate this problem then can we here help with providing information such as technical details of the setups we are using to establish any common factors?
No sure why any of the following might contribute to the problem but for the record:
Sky Q 2T main box now on Q270.000.20.02L (5u192hm)
Hardware version 32B064
UI 27.772.271.00
Network version 2.00
4 mini boxes with the same software / UI and network versions as the main
Hardware versions are 32D00D, 32D00B, 32D007 (x2)
Main box is connected via gigabit ethernet to broadband router, fttp clocking typically at 900-1000Mb/s. I say this as the "loading" message may otherwise be associated with buffering and I am 100% sure this is not a fundamental broadband speed issue, particularly as non-Sky devices connected via ethernet and wifi to the same network do not show the problem.
18 Sep 2024 06:07 PM
I've had the same problem for a while. Sort it out Sky.
25 Sep 2024 10:00 AM
Was this issue fixed? I use the youtube app a lot, but these issues are infuriating. Pausing, jumping forward, or even sometimes just playing causes the issues mentioned.
After loading for a few seconds, it jumps back some distance, replays what was jumped over, or played recently, with no sound, with the sound returning when it gets to where it should have played from.
Can be fixed by rejumping forwards, but this is irritating. Box is up to date, and issue has been occurring for several years at least.
Hope you have a soliton
26 Sep 2024 08:29 AM
On latest version of the Sky Q software here, and once again YT just bombed out to live TV, mid-playback. The pause problem is also still present. Every time I pause for longer than a few seconds, it shows the OSM, audio is out of sync, but at least then it jumps back 20 seconds, and recovers. The crashing problem is the real pain though.
26 Sep 2024 11:03 AM
Posted by a Superuser, not a Sky employee. Find out moreIndeed, but as has been said already, they will update the thread when a fix is available or has been deployed.
At this point, nothing has changed.
27 Sep 2024 07:45 AM
There's also a nice new 'feature' I've noticed over the last few days - when an Ad kicks in and plays, and you skip, or it just finishes, the video you were watching doesn't play from where it stopped - no - it's as if it continued playing in the background, so you miss some stuff!! I have to rewind after an ad now, to watch the stuff that's been skipped. (These aren't 'live' broadcasts, btw, just videos)
27 Sep 2024 09:56 AM
Posted by a Superuser, not a Sky employee. Find out moreok that's pretty ugly!
29 Sep 2024 02:10 PM
Glad I found this thread, so I'ts not us gong bonkers. Yep having the same problem, updated to lastest sofware, and Utube jams after a few minutes, ffwd, it the sends itself back to where the problem started and continues, on some playlist stuff it happens a lot.
Not going to erase our playlists and start again. Did that some time ago with one of wife's playlists (as requested by her to get rid of some stuff) never got that list back to anything like it was before.
Will keep checking in.
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