0

Discussion topic: YouTube App Freezing then Crashing

Reply
This message was authored by Jimbo23 This message was authored by: Jimbo23

YouTube App Freezing then Crashing

Hi all,

 

I am having an issue with the YouTube app on Sky Q. Every video I try to watch will work for a short time before it starts to freeze every couple of seconds then eventually crash.

This is occurring on both the main box and mini box

 

Steps I've tried:

- check internet connection

- reboot Sky box

- Refresh apps

- check Software version

- force reinstall of software

- reset settings

- spoke to technical support who reset some further settings remotely.

 

However the issue persists. 


Can anyone help? 

Thanks

Reply

All Replies

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: YouTube App Freezing then Crashing

Posted by a Sky employee

Hi @Jimbo23 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
This message was authored by lumcc This message was authored by: lumcc

Re: YouTube App Freezing then Crashing

I'm having the exact same issue, did you manage to resolve it?

Jimbo23
Topic Author
This message was authored by Jimbo23 This message was authored by: Jimbo23

Re: YouTube App Freezing then Crashing

I did, however it's not an ideal solution.

 

I discovered that the issues only occurred when I was signed into my account. Anyone else's account or a guest account worked fine.

 
Having spoken to two Sky engineers and attempting every fix we could think of, the only solution was to delete my old YouTube account and create a brand new one. I tried creating a new channel on my original account but the issue was still there.

 

I've no idea why but creating an entirely new account fixed the issue, although I annoyingly had to resubscribe to all my fave channels etc. 

 

If you have a lot of your own content then this may not be a solution for yourself as you'll lose everything you've uploaded when you create a new profile. 

This message was authored by smold This message was authored by: smold

Re: YouTube App Freezing then Crashing

I've got a similar issue too, unfortunately, as I have content, deleting my account isn't an option.

This message was authored by jblink This message was authored by: jblink

Re: YouTube App Freezing then Crashing

There is another thread on this problem that I have just posted to but this one adds a "solution"...

 

I have experienced exactly the same problem on my main Q box and the minis.  I am not logged into my account on any of them however.

This message was authored by jblink This message was authored by: jblink

Re: YouTube App Freezing then Crashing

This message was authored by BarryDW This message was authored by: BarryDW

Re: YouTube App Freezing then Crashing

I am getting the same problem on my main Sky Q vox. Every 10 minutes or so it will freeze then crash...... 

This message was authored by Paperboy This message was authored by: Paperboy

Re: YouTube App Freezing then Crashing

Same problem here. Does anyone have an answer?

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion