17 Dec 2023 08:00 AM
Hi all,
I am having an issue with the YouTube app on Sky Q. Every video I try to watch will work for a short time before it starts to freeze every couple of seconds then eventually crash.
This is occurring on both the main box and mini box
Steps I've tried:
- check internet connection
- reboot Sky box
- Refresh apps
- check Software version
- force reinstall of software
- reset settings
- spoke to technical support who reset some further settings remotely.
However the issue persists.
Can anyone help?
Thanks
18 Dec 2023 08:37 AM
Posted by a Sky employeeHi @Jimbo23
Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the chat bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
18 Dec 2023 09:38 PM
I'm having the exact same issue, did you manage to resolve it?
18 Dec 2023 09:45 PM
I did, however it's not an ideal solution.
I discovered that the issues only occurred when I was signed into my account. Anyone else's account or a guest account worked fine.
Having spoken to two Sky engineers and attempting every fix we could think of, the only solution was to delete my old YouTube account and create a brand new one. I tried creating a new channel on my original account but the issue was still there.
I've no idea why but creating an entirely new account fixed the issue, although I annoyingly had to resubscribe to all my fave channels etc.
If you have a lot of your own content then this may not be a solution for yourself as you'll lose everything you've uploaded when you create a new profile.
30 Dec 2023 09:58 AM
I've got a similar issue too, unfortunately, as I have content, deleting my account isn't an option.
30 Dec 2023 01:38 PM
There is another thread on this problem that I have just posted to but this one adds a "solution"...
I have experienced exactly the same problem on my main Q box and the minis. I am not logged into my account on any of them however.
30 Dec 2023 01:40 PM
29 Jul 2024 09:42 PM
I am getting the same problem on my main Sky Q vox. Every 10 minutes or so it will freeze then crash......
22 Aug 2024 02:07 AM
Same problem here. Does anyone have an answer?
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