YouTUBE

[QuigRocks]

Hi there,

For the last 8 months, the YouTube app has been pausing, and then starting up again after several seconds.  Today it got so bad I can no longer use it.  I have a  wired connection, it works fine through the same Smart TV.  I have power cycled the Sky Q box several times.  The Netflix app does not buffer.  There is something wrong with he app I believe when running it through SkyQ.

[Tom-W19]

Hi @QuigRocks 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[QuigRocks]

In a strange turn, it has not done it today.  Has something been changed?

[QuigRocks]

It's just done it - DOH!

[xenon81]

Are you watching YouTube in 2160p/UHD/4K format? If so try lowering the quality to 1080p. I always find the Sky Q boxes struggle with YouTube UHD (and the first generation don't support it at all). 

[QuigRocks]

I tried what you suggested, 3 days ago I reduced it to 720.  There has been no change.  In fact, yesterday was the worst pausing restarting ever since it started doing it.  Just to re-iterate my point.  If I use YouTube through my smart TV it is perfect.

[PandJ2020]

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@QuigRocks wrote:

 If I use YouTube through my smart TV it is perfect.

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Always use the native TV app if you have one...

[Chodley]

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@PandJ2020 wrote:

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@QuigRocks wrote:

 If I use YouTube through my smart TV it is perfect.

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Always use the native TV app if you have one...

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Yeah I can't see any reason to persevere with the sky one.