Worst company.for customer service in the world Ever!!. ..

[EvansVilla]

[removed]  So I have decided to leave and I'm going to go with a competitor (  BT) worth a look to be honest.  

I rang on Thurday 18th April to ask for a box they send out recorded delivery to return their equipment for the 19th. The box is supposed to be picked up tomorrow 24th April and still no box... Trying to speak to a human with these muppets is virtually impossible. So if anyone from sky reads these messages take heed. You have ONE week to send a box recorded delivery or the sky Q  box and broadband router goes in the bin in time for me to switch to a better and more reliable company. Please take this seriously sky

Moderator Notes: removed inaapropriate comments

[SKY1992bf]

@EvansVilla  Your not addressing sky by posting here and sky won't see your post 

failure to return the equipment is a breach of contract on your part and will incur further non return fees plus sky using any legal options open to them to recover the hardware 

if you don't receive the packaging it's your responsibility to use whatever packaging you have to return the equipment making sure you put a piece of paper with account number on it inside the box also ensure you obtain and keep indefinitely and safe proof of postage 

[PandJ2020]

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@EvansVilla wrote:

... or the sky Q  box and broadband router goes in the bin in time for me to switch

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Return boxes will normally arrive towards the end of any notice period.  Not receiving the boxes won't affect your switch.

Bear in mind you do not own that hardware and the contract you agreed.

If you do not return them then the non-return charges are:

• Sky Q 1TB box - up to £117
• Sky Q 2TB box - up to £135
• Sky Q Mini box - up to £52
• Sky Max Hub - up to £75
• Sky Broadband Hub - up to £53
• Sky Q Hub - up to £50
• Sky Max Pod - up to £68
• Sky Broadband Booster - up to £33

I would also not advise throwing them in the bin as you should following the WEEE requirements for electronic hardware disposal.

[TimmyBGood]

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@EvansVilla wrote:

Please take this seriously sky

Moderator Notes: removed inaapropriate comments

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All such threats do tend to raise the same question: out of a multi-billion dollar international corporation and an average UK/RoI television-viewing household, which typically has the bigger legal department?

[stereohaven]

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@EvansVilla wrote:

[removed]  So I have decided to leave and I'm going to go with a competitor (  BT) worth a look to be honest.  

I rang on Thurday 18th April to ask for a box they send out recorded delivery to return their equipment for the 19th. The box is supposed to be picked up tomorrow 24th April and still no box... Trying to speak to a human with these muppets is virtually impossible. So if anyone from sky reads these messages take heed. You have ONE week to send a box recorded delivery or the sky Q  box and broadband router goes in the bin in time for me to switch to a better and more reliable company. Please take this seriously sky

Moderator Notes: removed inaapropriate comments

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I'm not going to get into the ins and outs of customer service or lack thereof, but as a long term EE TV user alongside Sky Q, I would like to offer a couple of notes on the differences, as sometimes it catches people out and I know from the EE Community that some customers are given information that isn't accurate (I am being polite here):

• The EE TV Pro box does not have access to the same amount of apps as other services - Disney+ is a good example
• EE TV does not currently offer any NOW (Sky) content in UHD HDR - it is alledgedly "coming soon", but so was the YouTube app that took 8 years to arrive on the box
• If you take Extra Box (their multiroom), the EE TV Mini boxes do not talk to the main EE TV Box Pro in any way, so you cannot share recordings for example
• The EE TV Box Pro is a hybrid, so you can plug in an aerial and get Freeview + streamed channels in your subscription, but if you choose to go for internet only mode, recording is limited to 2 channels at a time, BBC doesn't record at all it just takes you to iPlayer (bit like Glass and Stream), and you cannot skip adverts on any itv recordings
• Apart from iPlayer, the app vairants of itvX, Channel 4 and 5 are not the full versions with FAST channels you will see on other devices
• The EE TV Box Mini can only be connected to Wifi (or ethernet), it does not have any aerial port

Those are the main things people complain about finding out over there once they start their service. Hope this helps.

[Chodley]

A spare cardboard box from the local Sainsburys might be cheaper than the inevitable fine. Just stick some bubble wrap or rolled up newspaper in it to stop everything moving around.