Wired recording issues on a specific channel

[thequeenschees]

Hi, I've decided to watch nightrider again on "Legend" and I'm getting weird recording issues it's only on the channel (for me anyway) and it has happened many times in the past and always channel specific. 

Today's issue is at the 2nd set of adverts I go to press ff/skip and it just won't do it, it freezes, starts skipping weirdly and freezing the box totally, if I let the program play the adds they are fine and the show continues as normal, sometimes I have to wait for 1 or 2 adds then it works fine to ff also. 

I've had this happen 10s if not 100s of times when I've recorded from this channel not just nightrider but others also, I don't think it's a box issue and I think it's channel specific something to do with them not using the correct time codings/stamp or some other information the box needs to ff.

Has anyone else had this issue? 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
 

[MarshyMal]

Did you ever get a fix for this one please? 
I've recoded several films on Legend Xtra and am getting exactly the same sort of issues. Hanging after trying to FF or Pause. Sky box seems to hang. Remote will not do anything. Only way out is to switch off the Sky box on the wall and reboot the whole system.
Thanks for any suggestions.

[yicker]

Same. Legend is a nightmare. Pausing live TV it's normally the adverts that screw is up.  That leads to having to unplug the box and lose recordings. Poor show, Sky. 

[thequeenschees]

No ot yet

[xenon81]

I've noticed a lot of glitches with ad breaks recently on channels that use Sky AdSmart, Legend is one of them. Often there are problems when trying to fast forward through ads, or the screen ikeeps going blank after a break.  

[tadpole1]

Yes. I record the Fall Guy and virtually all ad breaks it freezes then goes to a small screen top left corner. The only way I've found is to do the fast forward (right arrow) not the ff button to get past them. But if you miss it your buggered. Only happens on legend - surely to be renamed (insert suitable name here!)

[thequeenschees]

They have their head in the sand with this. 😒 

[Laing1]

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@thequeenschees wrote:

They have their head in the sand with this. 😒 

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@thequeenschees have you contacted viewer  relations regarding this problem you can contact them at [email protected] 

[tadpole1]

Nope never received a solution and no idea of why it happens 

[thequeenschees]

Funny enough I've just had the same. Issue with the last episode of the rookie which is on Atlantic I think @@ 225/25 mins when thr Emma mattress advert comes in thr box freezes and needs a hard reboot 

[thequeenschees]

Ai suggests it's sky smart adds software that's messing up, still a poor poor scenario

[thequeenschees]

Yes they just blame the channel not themselves 

[mr.tickle]

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@thequeenschees wrote:

Ai suggests it's sky smart adds software that's messing up, still a poor poor scenario

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Simply turn off "adsmart" to permanently remove that as a variable. 

When logged in, go to https://www.sky.com/mydetails/data-and-personalisation  , scroll down to "Tailored TV Advertising" and turn it OFF.