@jmpurbeck wrote:
So here's the situation:
I took out a multiroom subscription, but was unable to connect the supplied multiroom box to my Sky Q unit. Sky arranged for a wifi booster and an engineer came round to install and configure - which he did successfully. However, I was still getting too many "You cannot watch TV" messages even when Settings showed connection to Q Box and Internet.
I have now installed cabled connections direct to the Sky Q box and the multiroom box (not via Powerline), and have switched off the Wifi functions on each unit. I have also manually configured the Sky Q and multiroom boxes with fixed IP addresses for my home network. However, I am still getting intermittent "You cannot watch TV" messages on the multiroom unit from startup, and Settings reports that the multiroom box is still connected to my Wifi network.
I am assuming that there is no need for the wifi booster unit to remain switched on? And would I be correct that the multiroom unit defaults to seeking a wifi connection?
Any advice welcome, thanks.
Hi @jmpurbeck
When all boxes are connected by Ethernet you can then switch off all Q box WiFi.
Start with main Q box and first carry out a Network reset with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router (or Sky router if on Sky Broadband). Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
As immediately it connects go into the Q box hidden menu and turn off WiFi.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.
Repeat the network reset on any minis in the Mini Home menu with the Ethernet connected. Again do not do any WPS and just wait for it to connect.
Once it is connected go immediately into the mini hidden menu (same procedure as above) and turn off both bands of WiFi. Confirm before exit.
Connected here with Ethernet to main Q box and one mini.
2 further minis on Devolo Powerline. BT broadband with all Q WiFi off as above procedure.
See no reason for fixed IP addresses here.
