0

Discussion topic: Wifi skytv

Reply
This message was authored by Kat1984Allen This message was authored by: Kat1984Allen

Wifi skytv

I can't get apps on my sky tv as it says no wifi ive setting and re starting the wifi but makes no difference 

Reply

All Replies

This message was authored by oldfella This message was authored by: oldfella

Re: Wifi skytv

Posted by a Superuser, not a Sky employee. Find out more

@Kat1984Allen wrote:

I can't get apps on my sky tv as it says no wifi ive setting and re starting the wifi but makes no difference 


Hi @Kat1984Allen 

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion