Wifi Problems with Q-Box

[JRSand]

My main Sky Q box, which has worked perfectly for 7 years, is losing its internet connection overnight. All other devices - laptops, iPads, etc, remain connected to my gigabyt EE Smart WiFi Plus Hub. Reconnecting the Sky Q box restores service immediately. This has only started happening in the last couple of weeks after years of reliable operation.

I can't find a way of speaking to a human in the Technical Department to resolve my issue. Any information gratefully received.

[Cardel]

Hi there @JRSand  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141