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Discussion topic: Wifi Connection issues with Sky Q

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This message was authored by: RyanS1

Wifi Connection issues with Sky Q

I have a Sky Q TV system which regularly disconnects from the UW broadband we have, at least once or twice a week, sometimes more. This normally requires us to either update the software, reset or log into the WiFi again, all of which are quite time consuming. I am unsure if this an issue with the Sky system or the broadband (or both) and would like to know if there is a permanent solution to this as it is now becoming infuriating. We previously had Sky broadband and never once had this issue however this has been constant since moving to UW.

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This message was authored by: Addie15

Re: Wifi Connection issues with Sky Q

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

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