Sky q box shuts down

[Danny_]

Box shuts down when watching apps and also when was on pause for 10 mins yesterday.

when we turn back on I can hear the sound but don't have a screen.

[Greenfingers001]

Hi there @Danny_ , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147