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Discussion topic: WiFi and sky box

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Avatar for hayley--
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This message was authored by: hayley--

Message posted on ‎01 Dec 2025 01:56 PM

WiFi and sky box

i have just had a sky Q box delivered and my WiFi is not fully working and I carnt use the box because their is no Internet to connect to
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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎01 Dec 2025 02:01 PM

Re: WiFi and sky box

Posted by a Superuser, not a Sky employee. Find out more

@hayley-- 

 

On Sky Q the live television channels arrive over the satellite dish, not broadband.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎01 Dec 2025 02:02 PM - last edited: ‎01 Dec 2025 02:03 PM

Re: WiFi and sky box

Posted by a Superuser, not a Sky employee. Find out more

@hayley--  A Sky Q box would not be delivered as it would need installing with a satellite dish.  Are you  sure it's not a Stream puck you have been sent?  Check your order confirmation what did you order from Sky?

 

Can you take a photo of the box and upload it here?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Laing1

Message posted on ‎01 Dec 2025 05:36 PM

Re: WiFi and sky box

Posted by a Superuser, not a Sky employee. Find out more
@hayley-- wrote:
i have just had a sky Q box delivered and my WiFi is not fully working and I carnt use the box because their is no Internet to connect to

@hayley-- are you sure its not the router for your broadband thats been delivered ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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