Why sky not working

[Tim+Field]

My sky Q was saying  make sure the card is in .i took out and put back in . I turned tv on and off . Now all I can watch in sky is BBC 1!!!!! and if  I try and turn tv over it goes onto Samsung TV !!! What is this about 

[Lisa-P1987]

Hi there @Tim+Field , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @Tim+Field . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks