Wrong Sky Q box sent and not getting any help
Hi,
My main Sky Q 1tb box was causing me problems. I booked an engineer but couldn't be appointed until 11th January 2024. This was best part of 3 weeks to wait. I therefore opted to have ther box changed. No questions were asked by Sky. A box arrived 28th December 2023 and DPD courier asked for my old one. This I did and I asked if there was anything to be handed over with the new one. He said 'no'. Big mistake as he handed over a 2tb and it had a different power point which did not suit my existing power lead. The input is similsr to a 5pin din. I contacted skt tech and first person suggested they offer £5.00 for me to buy correct lead. I'm 70 and wouldn't know where to buy one especially over Christmas. There fore I declined . He then decided he would send another box for the following day. This was a lie as a further enquiry showed he had order another cable. Was it the correct one? I don't know as nothing has arrived. I then raised a complaint but nothing could be done even alter the engineer's visit. All I need is a box with correct power lead that I can fit.
PLEASE< PLEASE HELP !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Best Answers
@trevandjan wrote:
Hi,
My main Sky Q 1tb box was causing me problems. I booked an engineer but couldn't be appointed until 11th January 2024. This was best part of 3 weeks to wait. I therefore opted to have ther box changed. No questions were asked by Sky. A box arrived 28th December 2023 and DPD courier asked for my old one. This I did and I asked if there was anything to be handed over with the new one. He said 'no'. Big mistake as he handed over a 2tb and it had a different power point which did not suit my existing power lead. The input is similsr to a 5pin din. I contacted skt tech and first person suggested they offer £5.00 for me to buy correct lead. I'm 70 and wouldn't know where to buy one especially over Christmas. There fore I declined . He then decided he would send another box for the following day. This was a lie as a further enquiry showed he had order another cable. Was it the correct one? I don't know as nothing has arrived. I then raised a complaint but nothing could be done even alter the engineer's visit. All I need is a box with correct power lead that I can fit.
PLEASE< PLEASE HELP !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
hi @trevandjan
Unfortunately this does seem to happen occasionally.
AFAIK You can't buy the power supplies needed for this type of box as it is proprietary to SKY.
What I find strange is that I have not known SKY to send out just a power supply let alone charging for it.
I will escalate your post to a SKY support team, who, hopefully, will be in touch & hopefully can arrange for this to be sorted
Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser
@trevandjan wrote:
Hi,
My main Sky Q 1tb box was causing me problems. I booked an engineer but couldn't be appointed until 11th January 2024. This was best part of 3 weeks to wait. I therefore opted to have ther box changed. No questions were asked by Sky. A box arrived 28th December 2023 and DPD courier asked for my old one. This I did and I asked if there was anything to be handed over with the new one. He said 'no'. Big mistake as he handed over a 2tb and it had a different power point which did not suit my existing power lead. The input is similsr to a 5pin din. I contacted skt tech and first person suggested they offer £5.00 for me to buy correct lead. I'm 70 and wouldn't know where to buy one especially over Christmas. There fore I declined . He then decided he would send another box for the following day. This was a lie as a further enquiry showed he had order another cable. Was it the correct one? I don't know as nothing has arrived. I then raised a complaint but nothing could be done even alter the engineer's visit. All I need is a box with correct power lead that I can fit.
PLEASE< PLEASE HELP !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
hi @trevandjan
Unfortunately this does seem to happen occasionally.
AFAIK You can't buy the power supplies needed for this type of box as it is proprietary to SKY.
What I find strange is that I have not known SKY to send out just a power supply let alone charging for it.
I will escalate your post to a SKY support team, who, hopefully, will be in touch & hopefully can arrange for this to be sorted
Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser
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