Why is it

[SkySucker01]

Why is it that on an updated app it tells me the signature package is £26, yet when I ring for a renewing quote Cust service says it is £36.

[PandJ2020]

The current list of price of Signature is £36.50 (increasing to £40.50 from April).

Any other price will be net of discount(s).

[oldfella]

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@SkySucker01 wrote:
Why is it that on an updated app it tells me the signature package is £26, yet when I ring for a renewing quote Cust service says it is £36.

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Current list price of Sky Signature is £36.50 per month @SkySucker01 .

This rises to £40.50 ftom the 1st April.

[MightyQuinn]

Hi @SkySucker01   £36.50 is the current list price, going up to £40.50 from 1 April 2025. Looks like they are not offering you any discounts.

[PandJ2020]

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@SkySucker01 wrote:
Why is it that on an updated app it tells me the signature package is £26

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Not sure where you're seeing £26 but that could well be a new customer price...  (i.e. £36.50 with £10.50 discount)

[SkySucker01]

Hi

I am seeing it on the updated sky app downloaded on Google play store.

[MightyQuinn]

Hi @SkySucker01   Sorry about the confusion, are you saying that you are currently paying £26 or are you seeing the new customer price is £26. I don't understand the relevance of an updated App?

[SkySucker01]

Hello 

Shame you can't post screenshot to show you, it doesn't say it is for new customers, it says signature package is £26, I am at the moment am only paying £22 for signature package.

[MightyQuinn]

Hi @SkySucker01   Post a screenshot (camera icon).

[SkySucker01]

 

 

[MightyQuinn]

Hi @SkySucker01   Are you aware that the price of Sky Signature is going up £4? So £22 now and £26 in the future sounds correct.

[SkySucker01]

Hello

Yes I know it is going up four pound which would make 26 pound, put when I run customer service they said it was 36 pounds and minus this minus that what would go up on the first of April, I have just been on Google looking it up and people on benefits and pensioners get discounted prices to  know.

[PandJ2020]

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@SkySucker01 wrote:

have just been on Google looking it up and people on benefits and pensioners get discounted prices

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Social tariffs don't apply to TV and there's no specific OAP discount

[SkySucker01]

I wonder if we are on a different Google because I just read it, I will try and find it again and screenshot it. Give us a mo.

[PandJ2020]

Be very wary of searching...

From Sky: https://www.sky.com/help/articles/sky-social-tariff