Why is it that i can’t watch anything on my skyq box cause of the bad weather it happens all time

[Deborah1995]

Thinking of leaving sky cause I'm paying for something that I can't watch cause of the bad weather it's ready annoying me now

[Daniel0210]

@Deborah1995 

So what's happening when the weathers bad? Any error messages displayed?

[Daniel0210]

@Deborah1995 

As my signature at the bottom of my post states I do not reply to pm's. You need to explain on this thread what you are seeing especially are there any error messages such as no satellite signal? 

[Invisiblename]

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@Deborah1995 wrote:

Thinking of leaving sky cause I'm paying for something that I can't watch cause of the bad weather it's ready annoying me now

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Your own dish or a shared communial dish?  Maybe it's the dish mount that is loose - if it's your own, you need an engineer to take a look at it, if it's shared your building management need to be contacted.

[whitehouse71]

I have exactly the same problem when there is bad weather i get no sky tv at all and the channel is currently affected by a problem with your satellite signal comes up i have had enough of this i am going to leave sky i am paying for something I can't watch what a load of rubbish.

[Daniel0210]

@whitehouse71 
If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[Chodley]

Or if you have a situation where the dish is optimal but the signal is already marginal (perhaps a tree in the way) and bad weather takes it under the minimum signal quality needed, then you might consider Sky Stream. Needs high speed broadband though.

It's more likely the dish needs re-aligning though.

[Invisiblename]

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@whitehouse71 wrote:

I have exactly the same problem when there is bad weather i get no sky tv at all and the channel is currently affected by a problem with your satellite signal comes up i have had enough of this i am going to leave sky i am paying for something I can't watch what a load of rubbish.

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This thread explains the probable cause which should be easily rectified