Why does my network connection keep failing Sky Q

[Rosie68]

Every few weeks my network connection fails, takes several attempts via app to reset, getting fed up of having to reset ! Sky Q

[Tom-W19]

Hi @Rosie68 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Rosie68 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.