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Discussion topic: Why does my Sky Box keep trying to connect to my old SKY wifi rather than my Vodafone Wifi?

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This message was authored by: Anonymous

Why does my Sky Box keep trying to connect to my old SKY wifi rather than my Vodafone Wifi?

In the mornings I like to watch SKY via my mini box in the bedroom. However, I almost everyday have to go downstairs to turn on my main SKY box because my mini box says there is non connection. This is a real pain. What is worse is that roughly once a week, even after doing that, it says no internet connection.  I then go into advanced settings and find that it is trying to connect to my old SKY internet account, but I changed my internet wifi to Vodafone a couple of years ago. I then have to rest the wifi back to my Vodafone wifi by typing in my Vodafone password which consists of 15 characters. Using the SKY remote control takes ages!  Why does my SKY box keep trying to connect to my old SKY wifi and why does my Sky mini box keep disconnecting from my SKy box? When I go to bed, my mini box is connected to the SKY box, when I wake up, it is disconnected. This happens almost everyday. I have a good wifi signal.

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This message was authored by: Anonymous

Why does my SKY box keep trying to connect to my old SKY wifi when I now have Vodafone wifi?

Someone decided to move my previous post about this question into a thread elsewhere because part of my previous post included a question that had been asked eslewhere (which incidently had been given no answers).

Roughly, once a week I find my SKY Box says that there is no internet connection. When I go into advanced settings it shows that my SKY box  is trying to connect to my old SKY broadband account, but 2 years ago I changed my account to Vodafone.. As a result, I have to reset my internet connection on my SKY box to connect it to my Vodafone Broadband account. In order to do this I have to type in my 15 character password, which isn't fun when you have to use the up down arrow to select the characters. Going from a captal A to a number 9 takes loads of presses! I have a good internet connection.

This message was authored by: Daniel0210

Re: Why does my SKY box keep trying to connect to my old SKY wifi when I now have Vodafone wifi?

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous 

You keep posting in the Sky Accessibility board. Your issue is not connected to that board. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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