0

Discussion topic: Why does my Q disconnect from tv

Reply
This message was authored by spartan25 This message was authored by: spartan25

Why does my Q disconnect from tv

Last two nights watching tele and screen goes blank.

Q box has green light.

turn off Q box at mains and then power up it reconnects.

Q box is quiet hot to touch.

 

any idea's guys 

 

Reply

All Replies

This message was authored by Chodley This message was authored by: Chodley

Re: Why does my Q disconnect from tv

Posted by a Superuser, not a Sky employee. Find out more

When it goes blank, does the remote stop working to put it into standby?

spartan25
Topic Author
This message was authored by spartan25 This message was authored by: spartan25

Re: Why does my Q disconnect from tv

Yes sky remote doesn't work, have to power off then on again to get to work 

This message was authored by Chodley This message was authored by: Chodley

Re: Why does my Q disconnect from tv

Posted by a Superuser, not a Sky employee. Find out more

Sounds like a box replacement might be needed but you could try a reset first. I'll escalate your post and you should get a blue chat bubble tomorrow

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Why does my Q disconnect from tv

Posted by a Sky employee

Thanks for escalating this. We’ve sent @spartan25  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion