18 Dec 2023 10:38 PM
Last two nights watching tele and screen goes blank.
Q box has green light.
turn off Q box at mains and then power up it reconnects.
Q box is quiet hot to touch.
any idea's guys
18 Dec 2023 10:57 PM
Posted by a Superuser, not a Sky employee. Find out moreWhen it goes blank, does the remote stop working to put it into standby?
18 Dec 2023 11:36 PM
Yes sky remote doesn't work, have to power off then on again to get to work
18 Dec 2023 11:54 PM
Posted by a Superuser, not a Sky employee. Find out moreSounds like a box replacement might be needed but you could try a reset first. I'll escalate your post and you should get a blue chat bubble tomorrow
19 Dec 2023 10:41 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent @spartan25 an invite to chat.
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