Discussion topic: Why does my Q disconnect from tv
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Message posted on 18 Dec 2023 10:38 PM
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Why does my Q disconnect from tv
Last two nights watching tele and screen goes blank.
Q box has green light.
turn off Q box at mains and then power up it reconnects.
Q box is quiet hot to touch.
any idea's guys
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Message posted on 18 Dec 2023 10:57 PM
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Re: Why does my Q disconnect from tv
When it goes blank, does the remote stop working to put it into standby?
Message posted on 18 Dec 2023 11:36 PM
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Re: Why does my Q disconnect from tv
Yes sky remote doesn't work, have to power off then on again to get to work
Message posted on 18 Dec 2023 11:54 PM
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Re: Why does my Q disconnect from tv
Sounds like a box replacement might be needed but you could try a reset first. I'll escalate your post and you should get a blue chat bubble tomorrow
Message posted on 19 Dec 2023 10:41 AM
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Re: Why does my Q disconnect from tv
Thanks for escalating this. We’ve sent @spartan25 an invite to chat.
Lisa - Sky Tech Team Expert
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