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Discussion topic: Why does my Q disconnect from tv

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This message was authored by: spartan25

Why does my Q disconnect from tv

Last two nights watching tele and screen goes blank.

Q box has green light.

turn off Q box at mains and then power up it reconnects.

Q box is quiet hot to touch.

 

any idea's guys 

 

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This message was authored by: Chodley

Re: Why does my Q disconnect from tv

Posted by a Superuser, not a Sky employee. Find out more

When it goes blank, does the remote stop working to put it into standby?

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This message was authored by: spartan25

Re: Why does my Q disconnect from tv

Yes sky remote doesn't work, have to power off then on again to get to work 

This message was authored by: Chodley

Re: Why does my Q disconnect from tv

Posted by a Superuser, not a Sky employee. Find out more

Sounds like a box replacement might be needed but you could try a reset first. I'll escalate your post and you should get a blue chat bubble tomorrow

This message was authored by: Lisa-P1987

Re: Why does my Q disconnect from tv

Thanks for escalating this. We’ve sent @spartan25  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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