Sky mini box

[SleepingSyd]

Sky mini box doesn't start, I've tried rebooting by turning it off and unplugging it but all it does is go throught the reboot process but doesn't turn on

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @SleepingSyd 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[SleepingSyd]

Eventually I spoke to someone on the phone who took me through some steps and unfortunately it was determined that the box was faulty. A new box will be sent out to replace the faulty one.