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Discussion topic: Why does SkyQ keep dropping and coming back after a couple of seconds

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This message was authored by: Colin101

Why does SkyQ keep dropping and coming back after a couple of seconds

Sky Q main box keeps dropping off to a black screen, the picture cones bsck after a second ir two, the sound then follows a second or so later. Why is this? 

 

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This message was authored by: Mr+Flibbles+86

Re: Why does SkyQ keep dropping and coming back after a couple of seconds

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by: Chodley

Re: Why does SkyQ keep dropping and coming back after a couple of seconds

Posted by a Superuser, not a Sky employee. Find out more

Dodgy hdmi cable by the sound of it

This message was authored by: Addie15

Re: Why does SkyQ keep dropping and coming back after a couple of seconds

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.


 

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This message was authored by: Colin101

Re: Why does SkyQ keep dropping and coming back after a couple of seconds

Apologies, I have been away.

I have ordered a new HDMI cable and will try that as a first level solution. If that fails I will be in touch.

 

Regards

 

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