Discussion topic: Why does SkyQ keep dropping and coming back after a couple of seconds
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Message posted on 19 Oct 2023 06:52 PM
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Why does SkyQ keep dropping and coming back after a couple of seconds
Sky Q main box keeps dropping off to a black screen, the picture cones bsck after a second ir two, the sound then follows a second or so later. Why is this?
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Message posted on 20 Oct 2023 10:22 AM
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Re: Why does SkyQ keep dropping and coming back after a couple of seconds
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Message posted on 20 Oct 2023 10:39 AM - last edited: 20 Oct 2023 10:39 AM
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Re: Why does SkyQ keep dropping and coming back after a couple of seconds
Dodgy hdmi cable by the sound of it
Message posted on 22 Oct 2023 10:22 AM
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Re: Why does SkyQ keep dropping and coming back after a couple of seconds
Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
Message posted on 22 Oct 2023 11:10 AM
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Re: Why does SkyQ keep dropping and coming back after a couple of seconds
Apologies, I have been away.
I have ordered a new HDMI cable and will try that as a first level solution. If that fails I will be in touch.
Regards
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