My remote will only switch on TV doesn't work the box

[Doctorbob1]

My sky q remote control only switches on the TV it doesn't work the sky q box at all 

[oldfella]

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@Doctorbob1 wrote:

My sky q remote control only switches on the TV it doesn't work the sky q box at all 

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Hi @Doctorbob1 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.