Whilst watching TV , the picture goes blank , audio is still on sometimes, we have to continuous

[Annie-pants]

Whilst watching TV , the picture goes blank , audio is still on sometimes, we have to continuously reset Q box. Sometimes if leave it the pictures come back 

[Tom-W19]

Hi @Annie-pants 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @Annie-pants . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Annie-pants]

Whilst watching tv, sometimes the picture goes blank but we still have audio. Sometimes the picture goes blank without audio. Sometimes we get a message iinstructing us to leave netflix, sometimes we have to reboot the sky q box completely after turning off the power. The worst has been recently where the sky q box refuses to reset or drops out continously. Pleae help.

[Annie-pants]

The fix of resetting the sky q box did not help. The issue still exists

[oldfella]

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@Annie-pants wrote:

The fix of resetting the sky q box did not help. The issue still exists

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Hi @Annie-pants 

I have escalated your post again to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Hi there, we already had an active chat for @Annie-pants  which has closed due to an engineer being booked now.