25 Oct 2023 08:01 AM
Hi, I have Sky and thought netfliex was included but then I found I had been logged out of netflix on my tv and phone and when I try to sign in I am asked to pick a package and I dont know which one to opt for. I know which I'd prefer but don't want to choose until I know Sky will include it in my package with them. Thank you
25 Oct 2023 08:17 AM
Posted by a Superuser, not a Sky employee. Find out more
Sky Ultimate TV includes Netflix Basic (then upgraded by Sky add-ons).
Sky Signature does not include Netflix.
Signing into a Netflix app on a Sky platform using existing Netflix credentials generates an instruction to Netflix to switch billing to Sky.
25 Oct 2023 08:31 AM
Posted by a Superuser, not a Sky employee. Find out more
On Sky Q, the Sky HD add-on upgrades Netflix Basic to Netflix Standard.
Then the Sky UHD add-on upgrades Netflix Standard to Netflix Premium.
24 Jan 2025 10:47 AM
Is this a fact because I just took out new contract. Have uhd pack and they've given me basic netflix with ads.
My last contract I had premium netflix.
24 Jan 2025 10:57 AM - last edited: 24 Jan 2025 11:01 AM
Posted by a Superuser, not a Sky employee. Find out more
@eazy10 wrote:
Is this a fact because I just took out new contract. Have uhd pack and they've given me basic netflix with ads.
My last contract I had premium netflix.
hi @eazy10
This used to be the case for SKY Q customers (I am not sure about Glass/Stream) but not since
Mid December 2023 (shortly after Netflix changed their subscriptions to include the with Ads base level)
now the levels are :
Netflix (Base level) is the With Ads service - 2 Screens in HD (list cost £4 - although is included in Ultimate Stream package I think)
Boost to Netflix Standard - 2 Screens in HD Ad free (list price an additional £6 thus £10 in total for Netflix)
Boost to Netflix Premium - 4 Screens up to UHD/HDR (list price an additional £11 thus £15 in total for Netflix)
P.S. When you pay via SKY, you still cannot, currently, add the 'extra member' add on for use by family members not in your physical household that is available for those paying directly to Netflix
BTW Any major changes to subscription including Renewal would mean a move to the new structure
24 Jan 2025 11:41 AM
Ah I see. Thankyou for that information.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion