When watching on several apps the picture glitches and sometimes rewinds a couple of seconds

[ThomasBlack]

Thought the TV was the problem but my husband thinks it must be the sky box that is causing problems when viewing. Also when fast forwaring and rewinding it is very glitchy.

Are you able to remotely tell if the box is the problem?

[Tom-W19]

Hi @ThomasBlack 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @ThomasBlack 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.