When trying to watch NetFlix film on my Sky Q mini box an Error code tvq-pb-101(5.6.1) appears.

[borneo1964]

I have no problem watching Netflix on my Sky Q box.  NB Amazon prime is OK on the Sky Q mini box just Netflix has a glitch

[oldfella]

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@borneo1964 wrote:

I have no problem watching Netflix on my Sky Q box.  NB Amazon prime is OK on the Sky Q mini box just Netflix has a glitch

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Hi @borneo1964 

Have you tried rebooting your Q boxes.

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.

[borneo1964]

I have re-booted mySky Q mini box  several times but have to admit I have't carried out the procedure on my main Sky Q box.    Might be worth a go later on when She Who Must be Obeyed  has viewed all her soaps.   Have also downloaded software update but no result.    Maybe a replacement mini box is needed?

Many thanks for replying

[oldfella]

Software update does nothing if already on the latest version @borneo1964 

When you select Setup (in Setting - System info - Software version) the message received will always be update this box with the latest software even if the box is already on the latest version.
Updating when already on the latest version achieves nothing and the box software is not refreshed.

[borneo1964]

Again many thanks ref software updates so next query is would a hardware update be possible.   Apologies for all these questions but in all the years I have been with Sky this is the first problem I have ever encountered

[oldfella]

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@borneo1964 wrote:

Again many thanks ref software updates so next query is would a hardware update be possible.   Apologies for all these questions but in all the years I have been with Sky this is the first problem I have ever encountered

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No such thing as a hardware update @borneo1964 .

What I would suggest is a Reset Settings on the main Q box.

Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

if you still have the same issue after a Reset Settings on the main Q box then try a Reset Settings in the mini hidden menu.

[borneo1964]

@oldfella 

have tried what you posted ref main Q box but still nothing so will have to try to contact Sky which probably means an hour in a queue but want this sorted or will cancel NetFlix.   Many thanks for your help ans patience