Need to delete and reinstall ITVX on Sky Q

[VicMit]

topic: Somebody else’s ITVX account is signed in on our SKY Q ITVX account. I have no idea how this could have happened. I know another thread asked this question but no answer was posted. 

Can I delete and reinstall the ITVX app so that I can login using my ITVX account? I can't access the other person's account to log them out as it is asking for a PIN number. There is no option to change the user. 

Thanks

[oldfella]

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@VicMit wrote:

topic: Somebody else’s ITVX account is signed in on our SKY Q ITVX account. I have no idea how this could have happened. I know another thread asked this question but no answer was posted. 

Can I delete and reinstall the ITVX app so that I can login using my ITVX account? I can't access the other person's account to log them out as it is asking for a PIN number. There is no option to change the user. 

Thanks

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Afraid that no Q Apps can be deleted by users @VicMit 

You only option it would seem would be to contact Sky/

[VicMit]

Thank you for your response. I will contact Sky tomorrow 👍🏻

[nigea99]

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@VicMit wrote:

topic: Somebody else’s ITVX account is signed in on our SKY Q ITVX account. I have no idea how this could have happened. I know another thread asked this question but no answer was posted. 

Can I delete and reinstall the ITVX app so that I can login using my ITVX account? I can't access the other person's account to log them out as it is asking for a PIN number. There is no option to change the user. 

Thanks

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hi @VicMit 

Is the PIN within ITVX itself  ?  (I am not aware of any PIN within ITVX other than Parental)

Is it possible that the PIN is your SKY box PIN for APPS that is set on ?

[VicMit]

Thank you for your reply.

It is the PIN within the ITVX app. I assume the other user set up parental controls. I did try my Sky PIN just in case but it was rejected. 

I was hoping there might be a way to change users on the ITVX app so I could log back in using my account but it doesn't look like that is possible. 

[nigea99]

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@VicMit wrote:

Thank you for your reply.

It is the PIN within the ITVX app. I assume the other user set up parental controls. I did try my Sky PIN just in case but it was rejected. 

I was hoping there might be a way to change users on the ITVX app so I could log back in using my account but it doesn't look like that is possible. 

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When are you getting the PIN request ?

Is it on launching the app - if so that is a SKY PIN

I have just tried setting a Parental PIN within the ITVX app but I can still log out without using a PIN

to do so I navigated down the Left hand menu bar to Settings then tabbed left to 'Sign OUT'

[VicMit]

When I launch the ITVX app, it opens up a screen which shows the profile for 'Andrea'. There is a padlock under the name. When I select this profile, it asks for a PIN number. 

 

I cannot access this profile to try to sign this person out. I cannot find a way to get to any other screen to sign in with my own ITVX account. I assume Sky will be able to force a sign out from this user which will allow me to log back in with my own user account 🤞

[nigea99]

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@VicMit wrote:

When I launch the ITVX app, it opens up a screen which shows the profile for 'Andrea'. There is a padlock under the name. When I select this profile, it asks for a PIN number. 

 

I cannot access this profile to try to sign this person out. I cannot find a way to get to any other screen to sign in with my own ITVX account. I assume Sky will be able to force a sign out from this user which will allow me to log back in with my own user account 🤞

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Ah - Sorry - I failed to close the app fully after setting my PIN

Perhaps you could try refreshing the apps  - is in an 'Engineer's menu' :

Main - Menu - Scroll down to Settings  & do not press /Select/enter button at this stage -

then press 0, 0, 1 followed by the enter/select button -

Scroll down to the Apps & Select Refresh 

[ozsat]

Refreshing the apps doesn't seem to reset login details.

I suspect it will need a 'reset settings' found in the same menu as the 'Apps' iptions above.

Ensure you only select 'Reset settings' and NOT 'Factory reset' !

[Invisiblename]

@VicMit  Have you tried accessing ITVX via the app on your phone or on a PC?

[VicMit · Accepted solution]

Thank you for everyone's responses. This is now sorted. 

Sky weren't able to do anything but turns out the other's PIN was 1234. So I was able to open their profile then sign them out