When I try to start Netflix the red circle just goes round until it times out. I’ve followed all the

[GailF1]

Netflix a ometimes it works works but more often doesn't with the circle just going round.

I've also started to experience pixelating on sky TV 

[Addie15]

Hi there GailF1, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Greenfingers001]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[GailF1]

I tried to join a chat as was asked but had no response.  Strangely, since posting this and contacting Netflix, the issue seems to be resolved.

However, there's now pixelating on nearly all channels, particularly channel 4 and BBC channels.