11 Aug 2023 08:13 AM
Sky Q box has started freezing and is overheating
11 Aug 2023 08:20 AM
Posted by a Superuser, not a Sky employee. Find out more
@Jjenkins wrote:
Sky Q box has started freezing and is overheating
@Jjenkins SKYQ boxes do tend to feel warm as the case is designed to dissipate heat from the inside out.
However the boxes need to be in a reasonably ventilated location and not inside a closed cabinet.
If the box is getting too hot that it stops working, try rebooting the SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot, if that doesn't work call SKY and talk to an advisor about a possible replacement?
11 Aug 2023 11:50 AM
Posted by a Superuser, not a Sky employee. Find out moreIt might also be getting dusty inside the box.
Remove the power cord and the other cables, then give it a good blow through all of the ventilation ports. That might shake a few of the cobwebs out.
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