Weather affects dish

[neil+clements]

Where never it rains my sky picture becomes distorted and freezes.  Is it possible to get glass without buying the tv?

[MightyQuinn]

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@neil+clements wrote:

Where never it rains my sky picture becomes distorted and freezes.  Is it possible to get glass without buying the tv?

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Hi @neil+clements   Do you mean Sky Stream? If so then the answer is yes, Go to sky.com and select TV -> Stream and you will get a quote to change.

[Godfrey]

@neil+clements  Moderate local rainfall should only degrade your satellite signal by around 0.5 - 1.5 dB, and even a rare local cloudburst should just attenuate your satellite signal by around 3 dB for a few minutes, which is why the Televes H30 test meter used by all Sky engineers is programmed to test, and only then 'PASS' the satellite signals from every transponder, if the Link Margin (rain fade margin) is equal to, or exceeds 3.5 dB.

So, as you report that 'normal' rain regularly causes failure of your satellite reception, it is highly likely that the attendance of a Sky engineer could re-optimise your satellite dish reception, to the point where you should just loose reception during exceptionally heavy local cloudbursts once or twice a year, as long as your satellite dish has an unobstructed 'line of sight' view of the Astra 28.2 East satellite cluster that supplies your Sky satellite transponder signals.

Godfrey. 

[Jemzy]

I know this is an old thread but I have this issue as well as soon as there is the smallest bit of wind. I have cut down all the trees near my dish so I can only assume the dish is not secure enough and is moving. The advice I need is how to actually get someone out to come and check it. I have tried to book and engineer but I just get sent round loads of messages with me trying different things. Is there an option to just book someone.

Also any tips on what I can check for to make the dish more secure greatly appreciated.

[nigea99]

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@Jemzy wrote:

I know this is an old thread but I have this issue as well as soon as there is the smallest bit of wind. I have cut down all the trees near my dish so I can only assume the dish is not secure enough and is moving. The advice I need is how to actually get someone out to come and check it. I have tried to book and engineer but I just get sent round loads of messages with me trying different things. Is there an option to just book someone.

Also any tips on what I can check for to make the dish more secure greatly appreciated.

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hi @Jemzy 

Please see the following page that covers a few problems - if you follow the link through and still have problems then you should find a link to book an engineer if you have your own dish

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q