We keep losing conectivity with sky Q sky Q mini box with the hub we have done all the checks

[Lisa4949]

We are having connectivity problems with sky Q and sky Q mini boxes and the hub we have done all the checks multiple time. Also are boosters aren't working! 

[Woolberforce]

Sky Q won't connect. Says I don't have an Internet connection, but checks say its good... it isn't. This issue has been going on for so long now. I have informed them that I'm a disabled person and having to reset the box and hub sometimes three or four times every day and night, is very difficult. This is a very expensive service that continues to fail its delivery promise

[Tegri08]

We're having the same issue. All checks say it's ok, we're connected, no issues in the area, but numerous times it loses connection. No wifi signal etc. It's so frustrating, paying for a service and all I can watch are freebies channels without disruption. I can't even use the apps! 

[Kelsingra]

Hey @Woolberforce 


As you mentioned that you are disabled, I wanted to make sure that you know about our Accessibility Team who can give you extra support if needed.



Are you already signed up with the Accessibility Team? Once registered there are also different methods of communication with this team

https://www.skyaccessibility.sky/

Thank you for joining our Community Forum! 🙂