We have no recordings or sky it said hard drive problem have reset need new sky Q box

[Braxton]

Hard drive problem, have reset, now saying need new sky Q box

[Daniel0210]

@Braxton 

You will need to contact Sky to request a replacement box. There will be no automatic contact from Sky due to you posting on here as this is primarily a customer helps customer forum and you’re not talking to Sky Customer Services.

If Sky arrange a doorstep swap of your box remember to remove the viewing card from your faulty box before the courier takes it away. 

[TimmyBGood]

@Braxton 

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages 

There's a link on that page to 'replace your Sky Q box'

Remember to remove the viewing card before handing the box over to a courier.