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Discussion topic: Sky Q box red light constantly needs reboot

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This message was authored by: Lagniappe

Sky Q box red light constantly needs reboot

My Sky Q box  is at least 5 years old, and for the past few months it constantly needs a re-boot, where the red light turns on the front of the box and I have to go and manually re-start everything. The remote seems to be ok because the red light flashes when I press the ? button. 

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This message was authored by: Lisa-P1987

Re: Sky Q box red light constantly needs reboot

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
This message was authored by: Lisa-P1987

Re: Sky Q box red light constantly needs reboot

Update - we spoke to @Lagniappe and provided steps to resolve the issue when they had the timer to complete them. 

Thanks

Lisa - Sky Tech Team Expert
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