We have lost satellite signal on our sky box following the recent weather.

[Georgia961]

Good Morning, 

We have lost the satellite signal following recent weather. I have tried following the guide on the app and still no look, I think tired to book an engineer online and it's not allowing me to do this? Can you help? 

[daveNOS · Accepted solution]

@Georgia961 If the troubleshooting hasn't helped and you can't book an engineer online you will have to call Sky.

[Daniel0210]

@Georgia961 
Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

If that doesn't work and you need to call Sky then if you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum.

Note: We were informed on the run up to Christmas the lines were busier than usual and that’s likely to be worse over the holiday period.