We have a sky q main box downstairs and a mini box upstairs plus a booster. All been ok until I’ve ?

[caryl+jewitt]

Hi 

we've had sky q since last September the main box downstairs and a mini box upstairs plus a booster downstairs. Everything has been okay until I had sky broadband installed and although I have no problem downstairs, the booster is no longer connected and I am unable to install anything on the mini box.

Can anyone help please?

[oldfella]

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@caryl+jewitt wrote:

Hi 

we've had sky q since last September the main box downstairs and a mini box upstairs plus a booster downstairs. Everything has been okay until I had sky broadband installed and although I have no problem downstairs, the booster is no longer connected and I am unable to install anything on the mini box.

Can anyone help please?

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Hi @caryl+jewitt 

On Sky Broadband you can use the WiFi booster to connect to your router or your main Q box.  That's provided it is a Sky Q WiFi booster.

If you main Q box is successfully connected to your Sky router then you can use the Q booster located between your main Q box and the mini.

Assuming the main Q box is connected correctly you need to set up the Q booster as follows.

Position the booster approx midway between the main Q box and the mini.

1. Hold the WPS button on your booster for 3 seconds until it flashes amber. Then hold the WPS button on the front of your main Q box for 3 seconds until it flashes amber - You'll need to do it within 2 minutes.
2. After a few minutes, the connected light on the booster should  turn green. You're all set up.

Tip: Need to move your booster after you've connected, don't worry it will automatically reconnect when its moved as long as its within range of your main Q box.

Then carry out a Network Reset on the mini.

Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with Q device,
You will be asked to press the WPS button on the Q booster box (not the mini as the Network reset will start the mini WPS automatically).

[caryl+jewitt]

I've been trying to connect the mini box but it permanently shows a red light and the tv says no video signal!

Thank you for trying to help me, I'm just not very technically minded.

[oldfella]

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@caryl+jewitt wrote:

I've been trying to connect the mini box but it permanently shows a red light and the tv says no video signal!

Thank you for trying to help me, I'm just not very technically minded.

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Hi @caryl+jewitt 

Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the mini box on
With the Q box on with green led try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

[TimmyBGood]

@caryl+jewitt 

Have you received a black or a white Hub from Sky?

[caryl+jewitt]

Sorry for not thanking you for your help but my head is not in the right place at the moment, I am having a lot of family problems at the moment so haven't attempted to deal with my booster and mini box but thank you once again.